Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers. Part ...

Skill-Genie is an intelligent conversational assistant built with Google's Dialogflow CX and Flask. The application provides a modern, responsive chat interface where users can interact with an AI ...

In our latest installment of this multipart series on building intelligent bots using Google Dialogflow and Contact Center AI (CCAI), we discuss how the engagement surface determines whether or not to ...