Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills. | Kwestyon

この単語知ってる？/mock/身につく英単語 #聞き流し #類似表現 #使用場面 #例文 #アドバイス #文法 #品詞 #詳細解説 #英語