Get customer calls resolved faster - Customer Service: Call Control Strategies Video Tutorial | LinkedIn Learning, formerly Lynda.com
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Get customer calls resolved faster - Customer Service: Call Control Strategies Video Tutorial | LinkedIn Learning, formerly Lynda.com
From an angry customer to a friendly chatterbox, if you work in a call center, you've encountered a customer who goes on talking too long. Join customer service and call center trainer Myra Golden as she explores the top reasons customer calls get out of hand and gives you real call control strategies that get you moving toward resolution.
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