These are three labs that will work on the skills that every Help Desk/IT Support job needs! Active Directory: This is how the company will manage its users on prem. Make sure that you can create new users and assign them to their respective groups. Each group should have their own set of permissions with the mindset of least privilege, aka making sure they only have access to what that group needs Service Now: If you had to make a bet of what ticketing system you’d work with the most, Service N