Log on to the first direct App on your old phone - select 'Security Settings' - now select 'Deactivate Digital Secure Key' - finally, select 'Deactivate now'. Then just download the first direct App on your new phone and log on using 3 characters from your password and your memorable answer. Once logged on just select 'Security Settings' followed by 'Activate your Digital Secure Key' and follow the steps on your screen. | first direct

Did you know you can repay your first direct credit card with a few taps in the mobile app? Let us show you how: firstdirect.hsbc/videoguides | first direct

9K views · 15 reactions | Pay-back time? You can now make instant payments through your favourite messaging apps with fdpay – without even opening the first direct App. | first direct | Facebook

337K views · 39 reactions | It’s time to take the first step towards better banking. | first direct | Facebook

1.1M views · 70 reactions | Live your life a bit differently? Works for us. | first direct | Facebook

28 reactions · 32 comments | Join first direct and get a bank that works for you. It's not rocket science. | first direct | Facebook

7K views · 93 reactions | £175 for switching and you’ll get award-winning customer service whenever you need it – what are you waiting for? T&C's apply. See video for more details | first direct | Facebook

236 reactions · 71 shares | first direct bank (that’s us), are officially number one for overall service, online and mobile banking services, and (joint number one) for overdraft services. | first direct | Facebook

Did you know we’re almost as good at karaoke as we are at customer service? Since we’re never allowed onstage though, you’ll have to settle for Jess Glynne. We’re giving away five pairs of VIP tickets to her show at the first direct arena on 24th November. To enter, tell us your go-to karaoke song and your go-to karaoke partner. Competition ends 13/11. T&Cs: https://reply.online.firstdirect.com/webApp/hsbcAPP136 | first direct