AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

In the second of a three-part series, the Mortgage Servicing Executive Alliance examines where AI is being deployed across ...

Governor RN Ravi Walks Out Of Assembly Amid 'National Anthem' Row. Chennai, Jan 20 (IANS) Tamil Nadu Governor R.N. Ravi walked out of the Tamil Nadu Legislative Assembly on Tuesday shortly after the ...

Average handle time (AHT) in the contact centre is holding back brand loyalty: according to Gillian Chamberlain, MD, Capita ...

Breaking a New Year’s resolution doesn’t equal failure. Japanese grammar offers a gentler way to rethink goals and progress.

For lawyers, networking is still one of the most dependable and effective ways to generate new business and build a steady ...

Boston Red Sox chief baseball officer Craig Breslow is running out of options to replace third baseman Alex Bregman. Former ...

As regular readers of this newsletter know, my primary focus over the past year has been to champion the importance of geodesy and to prepare the geospatial ...

Sputnik skies to analysis of interstellar visitors, scientists are rethinking how and where to look for physical traces of ...

The European Commission has set out its plans to pursue a circular economy for plastics in 2026, such as proposing a Circular ...

WASHINGTON (AP) — The plane used by the U.S. military to strike a boat accused of smuggling drugs off the coast of Venezuela ...

The Athletic reported last month that several of Villa’s academy graduates would be loaned out, increasing the number of ...