Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

ActiveOps PLC, Advanced Computer Software Group Ltd., ATOSS Software AG, Automatic Data Processing Inc., Bamboo HR LLC, Ceridian HCM Holding Inc., International ...

New York, United States , May 27, 2024 (GLOBE NEWSWIRE) -- The Global Workforce Optimization Market Size is to Grow from USD 8.25 Billion in 2023 to USD 22.45 Billion by 2033, at a Compound Annual ...

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced it has raised $11.5 million in new funding.

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

DALLAS--(BUSINESS WIRE)--Prolucent ®, a leading provider of enterprise-wide healthcare workforce optimization software and services, is pleased to announce the appointment of two new hires to ...

Prolucent ®, a leading provider of enterprise-wide healthcare workforce optimization software and services, announced today the appointment of Staci Roberts as Chief Executive Officer. Roberts ...