International winners of the Most Innovative Knowledge Enterprise (MIKE) awards are in the spotlight at CII's Global Knowledge Virtual Summit 2020: Knowledge in the Age of Artificial Intelligence.

One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

Knowledge has been and will continue to be a key competitive differentiator when it comes to driving organizational performance. The power of people and machines working together offers the greatest ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...