You have a great brand, loyal customers, and you make decisions with them in mind. But, answer this: What are your guiding principles when it comes to customer service? Don’t be surprised if you can’t ...

“People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya Angelou). There is probably no other statement that expresses the ...

2021年10月22日 – クラウドベースのカスタマーサービスソフトウェアを提供するZendesk（NYSE：ZEN）は、調査会社Enterprise Strategy Group（ESG社）と共同で実施したカスタマーエクスペリエンス（CX）の成熟度とビジネスとの関連性についての調査結果を発表しました。

On this episode of CMSWire TV’s Beyond the Call, CMSWire Editor-in-Chief Dom Nicastro (aka me) sits down with Katrina Fine, Senior Manager of Standards Transformation at Hyatt. Fine shares how her ...

PwCネットワークの戦略コンサルティングチームStrategy&は、この度、調査レポート 『カスタマーエクスペリエンスの台頭：製薬業界におけるカスタマーエンゲージメントの変革』を公開しました。 多くの製薬企業は、以前より従来の「シェア・オブ・ボイス ...

As AI agents take autonomous action across the customer journey, CCOs must shift from managing tasks to governing outcomes, trust and strategy. Chief customer officers face a unique challenge in 2026.

Forbes contributors publish independent expert analyses and insights. Melissa Houston covers financial issues that affect women in business. Have you ever wondered how you can possibly stand out from ...

Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after public speaker. Today he spends his career advising customers and fellow ...

Recognition highlights Diabolocom's innovation leadership, sovereign cloud strategy, and customer-centric approach to secure, ...

VIB is prioritising consistent customer experience across saving, spending, and borrowing as a core driver of sustainable ...