Do you know the difference between passive, aggressive, and assertive behavior? Many of the questions and comments I receive from women are around understanding the difference between passive, ...

Do our communication styles and the resulting behaviours impact on stress levels at work? Expressing our thoughts, feelings and needs directly, honestly, unapologetically and respectfully to others is ...

The shortest distance between two points is a straight line. We learn that fact in geometry, but it can apply to communication. A clear, straightforward statement or assertive phrase is sometimes ...

In The Angry Smile, my co-authors and I describe the skill of benign confrontation, a six-step process for directly challenging passive-aggressive behavior in the moment and effectively changing it in ...

Few topics that I write about garner as much interest, attention, and emotion as that of passive-aggressive behavior. Among the most frequently asked questions about this universally frustrating way ...

Are you an HR professional seeking advice on managing passive aggression in the workplace? If yes, you’re not the only one. Among all the non-assertive communication styles, passive aggression is the ...

There’s a powerful difference between getting what you want and alienating everyone in the process. That difference often boils down to understanding aggression vs assertiveness. One builds walls ...

One morning, a customer approached the counter and said, “Good morning!” I’d love a cappuccino with oat milk, extra hot, please. I appreciate it – thank you!” The barista nodded and got to work. A few ...

Whether it's from a colleague, a friend, or a family member, having the right comeback to a snide remark can cut the awkwardness and steer the conversation back on track. The key is to maintain your ...