For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

The definition of customer experience is broadening and deepening as we move into an Everything-as-a-Service (XaaS) world, where successful outcomes are just as important as in-the-moment satisfaction ...

The cloud-based customer service platform vendor Zendesk on Wednesday rolled out two new products, as well as a redesigned company logo and brand, all aimed at helping businesses take a more proactive ...

ExploreEnterprise. Against this backdrop, Zendesk has announced the release of Explore Enterprise, a new solution within its Sunshine CRM platform. Explore Enterprise provides real-time analytics ...

Zendesk has announced Zendesk Explore Enterprise. Zendesk Explore was first launched in 2016. The Enterprise level brings a new level of sophistication to the analytics platform that is offered as ...

はじめてのアドベントカレンダーやってみました！この記事は、Zendesk Support/Guide/chat/talk/Explore Advent Calendar 201917日目の記事 ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE:ZEN) today launched a redesigned company brand and an expanded product family focused on building better customer relationships. As part of its move ...