At a special event in New York today, CX vendor Zendesk announced further enhancements to its generative AI offerings, most notably a voice transcription and summary capability, along with new data ...

Sheryl Sandberg would be proud of enterprise startup Zendesk. Earlier this week, the company announced three new board members, all of them women. It's seven-member board is now 4-3, men to women with ...

GitHub is a platform that software developers use to host and review code, manage projects, and build software alongside a community of 50 million fellow developers. Back in 2008, when Co-founder ...