Skill-based organisations are rapidly becoming the new standard. Companies across industries now realise that putting skills at the core of their talent strategies is no longer just an option—rather ...

Forbes contributors publish independent expert analyses and insights. Manno writes on education, workforce training, and career pathways. “We just expanded the definition of college,” writes Kathleen ...

Simplifies people operations across complex industries like manufacturing, retail, healthcare, energy, education, and public sectors, helping companies from mid-sized organizations to the world's ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Operations & Productivity tools improve fleet efficiency by boosting fuel savings, reducing driver turnover, cutting training costs, & minimizing OS&D incidents Infinit-I Workforce Solutions, a ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced agentic workforce management, a new, innovative extension of end-to-end AI ...