SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Nextiva, the leading unified customer experience management (UCXM) platform, today announced the launch of Nextiva Workforce Scheduling, an expansion of the company ...

Legion Technologies, an innovator in workforce management, and Rebus, a real-time warehouse analytics and labor management ...

AUSTIN, Texas--(BUSINESS WIRE)--Fourth, the leader in workforce and inventory management solutions to the restaurant, hotel, retail, and leisure industries, today announced its HotSchedules® solution ...

ジェネシス、ワークフォースの予測とスケジューリングサービスにAIを搭載 高精度なワークフォース最適化を実現へ ウインター・イノベーションで、カスタマーエクスペリエンスの改善と社員の業務効率化に向け、 AIとオートメーションに基づく新機能と ...

The platform’s biggest update to date removes friction and adds flexibility, with a new interface, a native mobile app, and a portal for developers. Aspect Workforce is an essential workforce ...

The partnership gives security operators a cleaner path to manage shifts, reduce admin work, and improve coverage. NEW ...

A 2025 survey of hospital and health system leaders commissioned by Medely revealed widespread reliance on contingent labor, with flexible clinicians representing anywhere from 11% to 50% of clinical ...

New partnership bridges the gap between long-range staffing decisions and daily intraday operations, helping contact centers reduce spreadsheet risk, align budgets to service goals, and improve ...

RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Leading IVF clinic networks are adopting predictive analytics and digital infrastructure to optimise operations, increase ...