RingCentral Named a Leader in the IDC MarketScape for AI-Enabled Contact Center Workforce ...

RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce ...
Business Wire

Calabrio Unveils Future-Ready Workforce Intelligence – Redefining Workforce Management ...

DALLAS & MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and conversation intelligence company, today announced its Workforce Intelligence solution at its annual Calabrio Customer Connect (C3) ...
PR Newswire

Workforce Management Market worth $13.03 billion by 2030 | MarketsandMarkets™

The workforce management (WFM) market is driven by the escalating need for improved labor productivity, optimized staffing, and enhanced employee experience across industries. Services segment is ...
Morningstar

Aspect Expands Cloud Workforce Experience and Developer Tools to New Regions and Introduces ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...
Seeking Alpha

RingCentral Acquires CommunityWFM to Expand RingCX Portfolio with AI-First Workforce Management

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...
Business Wire

Nextiva Introduces New Workforce Engagement Management Capability: Nextiva Workforce Scheduling

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Nextiva, the leading unified customer experience management (UCXM) platform, today announced the launch of Nextiva Workforce Scheduling, an expansion of the company ...