Having written in more than one column that a CMDB is not a tree but a landscape and that a CMDB is not a “thing” – I feel compelled to revisit this discussion. No, I don’t intend to change my mind or ...

If yours is like most IT organizations today, improving the quality of services that IT delivers to the business has become your mantra. As a result, you may be turning to business service management ...

Many of you are probably more than aware that the IT Infrastructure Library’s Configuration Management Database is a topic that I like to write about it. And probably a good number of you will ...

With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

In today's world, it is not possible to grow your business without investing in IT services. And if you think that IT services means just your internal computer network, you are quite mistaken. IT ...