7月26日、米ソーラーウィンズ(SolarWinds)はWebベースのITヘルプデスクソフトウェア「SOLARWINDS WEB HELP DESK」を発表した。 SolarWinds Web Help Deskは、ITプロセスおよび組織に向けて設計された集中型Webコンソールを搭載。ヘルプデスクのチケット発券サポートと管理 ...
Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...
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Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...