Research and Markets has announced the addition of the "2016 Workforce Optimization (WFO) Mid-Year Market Share Report" report to their offering. The contact center WFO market has hit an important ...

TCN, a cloud-based call center technology provider, announces further advances to Workforce Optimization offerings. ST. GEORGE, Utah, May 5, 2025 /PRNewswire/ -- TCN, a leading provider of cloud-based ...

Context-aware SMS and a strong WFO integration story are the key innovations in the most recent release. This seems to be the week of cloud contact center, certainly here on No Jitter. Eric Krapf, ...

Dublin, Oct. 23, 2017 (GLOBE NEWSWIRE) -- The "2017 Workforce Optimization Mid-Year Market Share Report" report has been added to Research and Markets' offering. A Market in Transition This global ...

and digital channels, creating smooth channel transitions.

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. TechRepublic Get the web's best ...

Companies increasingly want workforce optimization integrated into their contact centers, as evidence in this latest industry acquisition. In May 2014 No Jitter post, I wrote: "The holy grail of a ...

TCN, a cloud-based call centre technology provider, announces further advances to Workforce Optimisation offerings. Designed to enhance contact centre performance, TCN's WFO tool provides ...

TCN, a cloud-based call centre technology provider, announces further advances to Workforce Optimisation offerings. LONDON and MIDLANDS, England and BUCHAREST, Romania and ST. GEORGE, Utah, May 5, ...