Mohammedia – Two-factor authentication has long been sold as a strong safety net for online accounts. The idea is simple: even if someone steals your password, they still can’t log in without a second ...

Despite making calls for six weeks, submitting his ID three times and sending emails to executives, a customer hits a wall with Amazon’s customer service.

Bruce Gerencser can’t access his Amazon account after changing his phone number, leaving two-factor authentication tied to ...