I was genuinely excited to dive into the world of topic modelling tools. After realising I needed a way to generate topic models from a range of text attributes, I set out to explore several popular ...

A behind-the-scenes blog about research methods at Pew Research Center. For our latest findings, visit pewresearch.org. In two earlier posts on this blog, I introduced topic models and explored some ...

A behind-the-scenes blog about research methods at Pew Research Center. For our latest findings, visit pewresearch.org. In my first post about topic models, I discussed what topic models are, how they ...

There is a lot of interest in using AI within enterprise communications, and there are certainly a lot of new use cases emerging. My favorite use case works with voice and digital channels, agents, ...

Historically a rich source of unstructured data, including call centre transcripts, customer surveys, social media posts, network performance logs, and app store feedback, the telecom industry is ...