This project focuses on analyzing customer service complaint emails to extract issues and classify them into distinct topics using topic modeling techniques. The project is implemented in two main ...

Topic modeling is a type of statistical modeling used to discover abstract topics within a collection of documents. This technique is widely used in natural language processing (NLP) to uncover hidden ...

A behind-the-scenes blog about research methods at Pew Research Center. For our latest findings, visit pewresearch.org. In two earlier posts on this blog, I introduced topic models and explored some ...

There is a lot of interest in using AI within enterprise communications, and there are certainly a lot of new use cases emerging. My favorite use case works with voice and digital channels, agents, ...

Abstract: Short text topic modeling attracts many researchers’ attention with the emergence of online social media platforms, such as news websites, Twitter and Facebook. Existing topic models for ...

Abstract: Topic modeling is a critical tool for understanding the thematic structures of unstructured text data, particularly in specialized domains like the dark web. This study compares the ...