Numerous studies examining the role of tacit knowledge claim that it accounts for 80%–90% of an organization’s knowledge. However, because tacit knowledge is not codified and documented, this ...

People often define tacit knowledge as knowledge that you can’t put into words, but this negative definition doesn’t say what tacit knowledge is—just what it isn’t. Tacit knowledge is typically not ...

Contact center agents also can proactively suggest content for the eGain Knowledge Hub. They are on the front lines of delivering customer service and have useful knowledge and suggestions for ...

Social networking is providing new ways for businesses to unlock tacit knowledge within their organizations, according to Dr. David Jacobson, director of emerging technologies at ...

The polymath Michael Polanyi famously said that “we know more than we can tell”. He was talking about the secret ingredient that allows a craftsman to speak to the wood knowing its limits before ...

I've watched it happen across dozens of client organizations—work transforming dramatically in recent years, accelerated by technological changes, pandemic-driven reorganization and evolving workforce ...