Sugarwork was founded as a software platform to preserve institutional knowledge from subject matter experts, particularly as employees departed. This supports succession planning and helps onboard ...

Contact center agents also can proactively suggest content for the eGain Knowledge Hub. They are on the front lines of delivering customer service and have useful knowledge and suggestions for ...

The polymath Michael Polanyi famously said that “we know more than we can tell”. He was talking about the secret ingredient ...