Spiceworks is a solid forever-free asset management system, but it won't be able to meet the needs of every business. We may receive a commission from our partners if you click on a link to review or ...

Additional features in Spiceworks Help Desk include ticket collaboration, ticket auto-assignment to designated owners through IT-set "Ticket Rules," the ability to add custom fields on tickets, and ...

Spiceworks offers great functionality for a free help desk tool. It's perfect for small to medium-sized IT teams. That said, the in-app ads and performance hiccups can be a bit of a hassle. However, ...

to help you make better buying decisions and get more from technology. Great help desk software can improve the productivity, efficiency, and communication of a business by enabling its IT department ...

Spiceworks users are a loyal bunch, judging by their raves about the open-source IT management software. When we asked IT pros to write in and tell Network World about their favorite enterprise IT ...

The last time we looked at Spiceworks, we were impressed by the small business network management tool’s capabilities, especially given its cost—a big, fat nothing — provided you’re willing to deal ...