A third of smart meter owners have had problems with their devices, ranging from them “going dumb” to failing to function entirely, a survey suggests. The figures come as one in five households (20%) ...

Brits could soon be entitled to a hefty compensation if their smart meter isn't working properly. It follows plans to clamp down on energy firms who have bodged smart meter installations - leaving ...

Firms only had targets for installing smart meters for customers and many were left with failing devices and poor customer ...

It means energy users will no longer need to chase providers to resolve problems, and get some help with your costs if they fail to meet the new standards.

Citizens Advice has warned that millions of households are missing out on the benefits of their smart meter due to faults and poor service from their supplier. More than half of British homes now have ...

Scottish Power told a customer he owed £1.4k for ONE month’s energy after a smart meter went dumb. Nigel Morris, 58, from Shropshire, was horrified when a bill from Scottish Power landed on his ...

Households with smart meters could receive automatic £40 payments each time they encounter one of these three issues as new rules come into play from today (Feb 23). However, one more issue is still ...

The biggest energy complaints 1. Smart meter problems 2. Billing and direct debit problems 3. Poor customer service from energy suppliers How to complain about your energy supplier In an ideal world, ...

Households equipped with smart meters could be entitled to automatic £40 payments each time they experience one of three specific issues, as new regulations take effect. However, Ofgem is still ...

For the millions of households stuck with a broken smart meter, last week's announcement that they could soon be eligible for compensation looks at first like a huge victory. As the Mail and This is ...