Here we’ve listed the issues and questions we hear most often, along with the experts' answers on what to do if you've experienced these issues. Some 16% of Which? members with smart meters said ...

The number of gas and electricity smart meters that are not working properly could be as high as 30 percent, according to research from Citizens Advice. Article continues below ADVERTISEMENT As a ...

Problems with energy firms receiving gas and electricity readings from smart meters was the most common problem reported in our survey of smart meter owners. We asked Which? members to tell us about ...

Brits could soon be entitled to a hefty compensation if their smart meter isn't working properly. It follows plans to clamp down on energy firms who have bodged smart meter installations - leaving ...

This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The ...

Customers of British Gas have been piling in to complain about issues with their smart meters. One customer even said there was "something fishy going on". Another said they'd been charged £13 in the ...

The way smart energy meters work in northern England and Scotland is causing issues for customers, BBC Panorama has been told. The body that represents energy companies, Energy UK, has confirmed for ...

Sometimes, a statistic comes along that’s so shocking it actually silences me (no, really!) According to figures from the Department for Energy Security and Net Zero (DESNZ) 2.7 million smart energy ...

Citizens Advice has warned that millions of households are missing out on the benefits of their smart meter due to faults and poor service from their supplier. More than half of British homes now have ...

Scottish Power told a customer he owed £1.4k for ONE month’s energy after a smart meter went dumb. Nigel Morris, 58, from Shropshire, was horrified when a bill from Scottish Power landed on his ...

Smart meters continue to spread like a rash across the country as energy companies alert households to the advantages of knowing how much gas and electricity they use from day to day. Especially ...

MoneySavingExpert (MSE) founder Martin Lewis has issued a warning over smart meters, adding that “too many don’t work” and “word of mouth is often saying ‘don’t bother’”. In a letter to the Energy ...