A third of smart meter owners have had problems with their devices, ranging from them “going dumb” to failing to function entirely, a survey suggests. The figures come as one in five households (20%) ...

Incorrect payments and smart meter problems are the most common bugbears among energy customers in our survey.

Scottish Power told a customer he owed £1.4k for ONE month’s energy after a smart meter went dumb. Nigel Morris, 58, from Shropshire, was horrified when a bill from Scottish Power landed on his ...

Households with smart meters could receive automatic £40 payments each time they encounter one of these three issues as new ...

People who have a new problem with their smart meter could get compensation ...

For new problems first arising on or after 23 February, you'll be eligible for £40 in automatic compensation ...