Customers of British Gas have been piling in to complain about issues with their smart meters. One customer even said there was "something fishy going on". Another said they'd been charged £13 in the ...

With over 10 years’ experience writing about consumer affairs, Sarah leads on energy content at Which?, helping customers navigate the market and exposing poor practice. Here we’ve listed the issues ...

cash back or challenge the way firms operate. Email money@the-sun.co.uk. Q. Earlier this year my gas smart meter stopped working. I contacted my energy supplier, British Gas, and asked it to send an ...

Struggling up a ladder to read a ‘smart’ meter that has stopped working is all part of the brave new world for electricity and gas customers — especially since utility companies are often no longer ...

Customers who call out an engineer after fears that they are overpaying could find themselves slapped with a £175 fee. The meter will be replaced free of charge if a fault is discovered. However, they ...

With over 10 years’ experience writing about consumer affairs, Sarah leads on energy content at Which?, helping customers navigate the market and exposing poor practice. Around 10% of the smart ...

The way smart energy meters work in northern England and Scotland is causing issues for customers, BBC Panorama has been told. The body that represents energy companies, Energy UK, has confirmed for ...

For the millions of households stuck with a broken smart meter, last week's announcement that they could soon be eligible for compensation looks at first like a huge victory. As the Mail and This is ...

We’ve been waiting more than two years for all of our problems to be solved Our electricity meter stopped working, so we couldn’t get a correct reading. Over the next year, British Gas sent numerous ...

Money Saving Expert Martin Lewis has issued a word of advice for any British Gas, OVO, EDF, and Octopus Energy customers who are reluctant to get a smart meter. The consumer champion took to social ...