A guide to understanding quality. How to learn about customer expectations. How to match service delivery to fluctuating customer expectations. Objective: To evaluate the use of an adapted customer ...
1 Nursing Department, The Second Affiliated Hospital of Jiaxing University, Jiaxing, Zhejiang, China 2 Department of Cardiology, The Second Affiliated Hospital of Jiaxing University, Jiaxing, Zhejiang ...
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