With campus roaring back to life amid back-to-back Commencements, Reunions, and special events, HBS IT and Operations have been partnering closely behind the scenes to ensure these activities go off ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

The field of operations management has deep roots in developing effective processes for people. How can we encourage further growth in this area? Operations management (OM), which is often associated ...

Freshworks has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered Incident Management software. The combination will bring together Freshservice’s IT Service Management ...

Software for field service management is essential for businesses that depend on field service technicians to serve their customers. This software helps enhance and oversee operations, cut costs, and ...