Describes how to work with management packs in the Service Manager console. When you make customizations in the Service Manager console, you save them in a management pack file. Sometimes, you've to ...

Explains how to manage and use the analysis libraries in the Service Manager console. You can use the following procedure to manage the analysis libraries in the Service Manager console in Service ...

The following are best practices in designing your Service Manage 2010 Environment: Develop policies and procedures for processing incidents and problems. These polices and procedures should leverage ...

Service Manager 2010 is the new workflow and incident response module that’s been added to the Microsoft System Center suite of management applications. Conceptually, it’s a process control ...