Industries around the world depend on a variety of services and products to fulfill their respective missions. When your company is one that lends support through providing a service, rather than a ...

This article was inspired by my encounters with customers and other stakeholders who have had bad service experiences with organisations and businesses, and to highlight the role of employees in ...

These evolutions, therefore, call for a fundamental shift in how organisations, particularly employees, perceive and execute service. Service excellence focuses on ensuring seamless, delightful ...