No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...

Service desk employees often take the brunt of complaint calls and deal with disgruntled end-users while manning the front line of IT, and a recent survey shows these staffers are handling more calls ...

Shalin Jain embraced his love of tech early on, with five years of coding experience and three years of entrepreneurship under his belt by the time he left college. His tech odyssey started in his ...

Clinical IT Service Desk: Your New Model for Strategic IT Operations? Today, clinical teams and patients expect healthcare technology to work — every time, any time. With technology touchpoints ...

Satish Behera, Head of Dept, OSS Service Operation, Rakuten Mobile, Inc. Telco service desk operations teams need greater intelligence and automation to better manage network incidents and bring those ...

Over the next few years, IT service desk delivery will experience more innovation and change than ever before. Across the ecosystem, there is an ongoing and fundamental re-assessment of what service ...

05 February 2003 STAVANGER, Norway - SchlumbergerSema, a business segment of Schlumberger Limited (NYSE: SLB), today announced an agreement with Statoil ASA to provide IT service desk operations.

This survey will gather vital data and insights that will shape the future of IT service management in South Africa. By participating in this survey, industry professionals will contribute to a ...

Miner South32 is set to consolidate its IT infrastructure management and service desk operations, with Tata Consultancy Services (TCS) picking up the work. TCS said in a statement that “critical ...