Coinciding with this week's Dreamforce, McKinsey & Company and Salesforce announced a new collaboration to accelerate the introduction of generative AI for Sales, Marketing, Commerce, and Service.

Salesforce, a leading player in customer relationship management (CRM), announced that Tata CLiQ has leveraged Salesforce Service Cloud, to deliver the right experiences across multiple channels to ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Last time we took a close look at Hästens, the pandemic was in full swing, and retailers were scrambling (see Stuart's Hästens makes its omni-channel retail bed with Apple and Salesforce). Fortunately ...