A customer dominated economy where we live in; CRM plays a vital role in the maintenance and growth of a business. Now, we are required to deliver a user experience that helps to bridge the gap ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Salesforce certification is a great way to get ahead by proving your skills on one of the hottest CRM platforms today. Our guide to the most valuable Salesforce certifications will help you kick-start ...

Salesforce today announced the Lightning Experience, a major redesign effort spanning the company’s applications and devices. The effort starts with a revamp of the desktop version of Sales Cloud, ...