The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.

For a long time, just about every company was focused on growth over everything. Then, as the economy began to turn last year, that focus shifted pretty dramatically to profitability and being more ...

Salesforce stock (CRM) is trending slightly in Thursday's trading session after releasing fourth quarter earnings results that topped estimates. As software companies recover from February's waves of ...

Adecco Group has begun a global deployment of Salesforce Agentforce 360 and Voice across its recruitment operations. The expanded, multi-year partnership is designed to support a large scale, human ...