Apple has escalated its response to complaints about stuck and non-responsive keys on the butterfly-switch keyboard featured in the MacBook and MacBook Pro. According to an Apple Store staff memo ...

It is unclear exactly why Apple is moving to make keyboard repairs an in-store fix, but it is likely an attempt to appease frustrated customers by cutting down the repair time as much as possible. A ...

There are two things that really define an iPad Pro: the Apple Pencil and the Smart Keyboard. Without these, they are basically just more powerful iPads. So when one of the two starts acting up for ...

Apple said on Tuesday it will repair typing-related problems in ‘butterfly’ keyboards for an expanded set of laptops, that include newer versions of MacBook, MacBook Air, and MacBook Pro models. The ...

Responding to customer complaints, Apple makes changes to the butterfly switch keyboard in its laptops -- including new 2019 MacBook Pro models. Shara Tibken Former managing editor Shara Tibken was a ...

Apple has indicated that most MacBook and MacBook Pro keyboard repairs will be required to be completed at Apple Stores until further notice, rather than being shipped to an off-site Apple repair ...