As customers demand ever faster, smoother service, traditional IT systems cannot keep pace. Autonomous CRMs offer a way ...

Do you identify and address customer issues, or do you wait for customers to reach out for help? If you’re in the first group, you’re on the right path, as today’s customers expect proactive service.

I recently spoke to a friend who was frustrated by a customer service experience with his mortgage company. Before this incident, he had liked the bank and found them easy to work with. He had ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

STAMFORD, Conn.--(BUSINESS WIRE)--Two-thirds of enterprises will be using AI to manage field service operations by 2028, tightening control over the many variables involved in providing on-site ...

Voiso, a leader in AI-driven contact center solutions, is raising the bar in customer service by introducing its Premium Support services designed to deliver unmatched, proactive support and ensure ...

Two-thirds of enterprises will be using AI to manage field service operations by 2028, tightening control over the many variables involved in providing on-site customer support, according to new ...

Big Bus Tours is using Freshworks technology to handle a growing volume of customer service requests. Ollie Wildeman, VP Customer at Big Bus Tours, explained to diginomica at Refresh 2024 in London ...

The Customer Agent is designed to simplify and accelerate one of the most complex aspects of running a small business: building and managing customer relationships. Intuit reports that the Customer ...

Expanding a customer base is crucial for businesses to maintain long-term growth, remain competitive and adapt to changing market dynamics. Without a strategic, well-defined approach, companies risk ...