Eggermeier noted that people in Australia and New Zealand get "very good customer service" compared with other countries. For example, we are ranked number eight in the world for customer service in ...

The jamboree firms displayed during customer service week did not align with the daily treatment of customers, writes ARINZE NWAFOR Stakeholders have expressed increasing frustration with the quality ...

More than 75% of Britons say they are frustrated with poor service, and chatbot ‘helpers’ aren’t helping. Our consumer champion considers the problem – and how you can complain much more effectively ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...

One in three Australian consumers are not loyal to any business and a further 40% are turning away in droves, with poor customer service the key driver, according to new research. Research published ...