John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has experience in training and education in voice, video, audio visual, and headset ...

Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

Intelligence officials argue that the nation’s surveillance secrets could be at risk Washington: An obscure federal contract for a company charged with routing millions of phone calls and text ...