This is an article from our magazine section Caution, customer!, which first appeared in c't 11/2025 on May 15, 2025. Martin B. wanted to use a modern, dynamic electricity tariff for his household. He ...

Octopus Energy has issued a warning to everyone who has a smart meter as it could be affecting their energy bills. The energy firm's CEO Greg Jackson shared the warning in response to a complaint on X ...

Octopus Energy has issued a smart meter message to customers as it spells out the significance of its takeover of Shell Energy's household gas and electricity business. The firm is moving Shell ...

My wife and I have had nothing but problems with our smart gas meter. There is an issue with the connection, meaning it is not 'smart' and readings don't get sent automatically to our supplier, ...

Boiling the kettle for a cup of tea sent Ford and Ann Jones into a panic when their newly installed smart meter showed it adding £5 to their electricity bill. To make sure their eyes were not ...

British Gas, Octopus, Eon, EDF, and OVO customers who DON'T own a smart meter have been issued an urgent warning in the wake of Christmas. UK households and energy bill customers have been urged to ...

Our consumer champion saves a reader £1,700 after a billing error by their energy provider Q) I HAD a smart meter installed in May last year, but Octopus Energy ...