Here's an interesting, if somewhat unusual, approach to helping customers: European mobile service provider O2 is rolling out a "Tweetserve" program to provide assistance to users on Twitter. Once you ...
An O2 customer has been left baffled after having their account "shut" having seen a phone order wrongly deemend to be FRAUD. O2 has come under fire from a customer who wrote into the Guardian ...
A warning has been sounded after O2 "closed accounts" having mistakenly deemed phone orders as fraudulent. The telecoms giant faced criticism from a disgruntled customer who shared their experience ...
Telephone-based scams are seemingly becoming more commonplace, with countless reports coming in of unsolicited callers claiming to be from mobile networks - offering free upgrades and tempting ...
Have you got a money concern you'd like to talk about? Whether you've been ripped off by a rogue retailer, a dodgy firm or mistreated by your bank, we'd like to hear from you. Mirror Money's Emma ...
In early March, I called my mobile network O2 to see if I could get a better deal on my £9-a-month SIM-only contract. I couldn't, so I asked to leave. But the next day I received a call from what I ...
If you're an O2 customer, there's a crucial change arriving this week that could dramatically impact your access to one of the network's most valued benefits. O2 Priority stands as a major attraction ...
Windows Phone customers on O2 Germany have had the option to pay for Windows Phone Store purchases with a credit card or through their PayPal account. But direct billing to their wireless account wasn ...
At the beginning of December I moved away from o2 to Smarty. Recently as of this week I found out I am not able to receive any OTP texts from any other service apart from Smarty. Smarty have said all ...
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