NEW DELHI: Intelliverse Telecom, a cloud-based communication solutions provider for businesses, has launched IntelliSync, a multi-channel cloud-based next generation contact centre solution suite. The ...

REDWOOD SHORES, CA--(Marketwired - Nov 10, 2015) - Oracle (NYSE: ORCL) today launched Oracle Knowledge Advanced, a new cloud solution within the Oracle Service Cloud that helps organizations deliver a ...

Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and ...

The days are over when customer service teams could provide only one way to contact them. Today’s consumers want options. They want to choose whether to send an email, chat with a live agent, ask a ...

Mobile operators are failing to deliver accessible customer service to consumers, with multi-channel efforts either serving to confuse the public, or acting as window dressing or a delaying mechanism ...

We’ve all been on the receiving end of bad customer support. You’re bounced from operator to agent to operator and back only to find out you’ve reached the wrong department and, oh, you’ll have to ...

Still catching up on announcements made at Enterprise Connect held earlier this month in Orlando, Fla., today we highlight two recent Alcatel-Lucent announcements. The company unveiled new cloud-based ...

March 2010 A new approach to multi-channel strategies in financial services. In today's competitive environment, customers are in full control of their relationship with their financial service ...

Newsflash: ecommerce is on the rise, even if there has been a bit of a pullback lately, and the peak of the holiday season is now upon us. As the activity ramps up, so does the demand for high-quality ...