The use of VoIP (voice over internet protocol) is growing at a vertiginous speed. From 2010 to 2018, VoIP business lines rocketed from 6.2 million to 41.6 million in the US alone. This technology ...
Many customers and providers think service-level agreements cover reliability and availability. This is true, but incomplete. An SLA needs to cover every component of the connection, including ...
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