A great knowledge base usually follows a set of best practices. These will help you deliver useful content to your customers, and empower them to help themselves. We’ll now go through 10 real-life ...

Just about every enterprise has at least one knowledge base: A customer-facing one. While the concept can and should be extended to internal use, it’s often these public knowledge base examples that ...

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

Pull requests help you collaborate on code with other people. As pull requests are created, they’ll appear here in a searchable and filterable list. To get started, you should create a pull request.

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

You can create a release to package software, along with release notes and links to binary files, for other people to use. Learn more about releases in our docs.

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...