PR TIMES

広報チームを強くする「ナレッジベース」とは？活用方法・作成 ...

PR TIMESノウハウ 【PR TIMESノウハウ】IPアドレス制限とは？メリットと設定方法を紹介 属人的にもなりやすい広報業務。特にスタートアップの広報の場合は、教育の時間を長く取れないなどの理由から結果的に、各自が担当する広報業務が属人化してしまい ...
CMS Wire

As AI Reshapes Customer Support, Does Your Knowledge Base Keep Up?

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...
TechRepublic

How to Make a Call Center Knowledge Base Reps Actually Use

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...
manilatimes

【Focus on AI】 Deepen the Integrated Application of Artificial Intelligence and ...

URUMQI, China, June 23, 2025 /PRNewswire/ -- On June 20th, State Grid Xinjiang Information & Telecommunication Company successfully completed the deployment and optimization of its knowledge service ...