What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

The CFO of every company has a dream: that the financials they work with are accurate and current, because their finance managers are using the best possible tools in the best possible way. But why is ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

It’s fair to say that the IT service management (ITSM) landscape has evolved over the years – as a result of the varying jobs that they undertake – be it: wanting something fixed, wanting another kind ...

Mature IT Service Management (ITSM) is essential for strengthening state and local government service delivery and efficiency. Agencies often struggle with aging legacy systems, manual processes, and ...

After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at how they use information technology in a more strategic manner. Most critical business ...

This article is part of a series highlighting key takeaways from my recently published book, Truth From the Trenches, A Practical Guide to the Art of IT Management. As a seven-time CIO, I’ve had an ...

I have spent a lot of time in the #CIOChat discussing digital transformation. But can the IT organizational design and IT internal business processes impede digital transformation? Can IT, itself, ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...

Chennai: ManageEngine, today announced that it is bringing a unified approach to enterprise service management with an update to the cloud version of its flagship ITSM product, ServiceDesk Plus. With ...