CHICAGO — The word on GuideStone Financial Resources’ help desk could be summed up by what company employees called it: “the helpless desk.” Not only was the moniker unflattering, it reflected ...

In a hybrid IT world, we cannot ignore either the foundation that got us to this point or the future that will only exist if we can keep pace with competitors As hybrid IT has crept its way into the ...

Every network operations center needs to implement standards for the efficient and effective management and control of its people and resources to meet the needs of its users. Upper management in the ...

英国商務局（OGC : Office of Government Commerce）が、ITサービス管理・運用規則に関するベストプラクティスを調和的かつ包括的にまとめた一連のガイドブックのこと。ITサービス管理を実行する上での業務プロセスと手法を体系的に標準化したもので、ITに関する ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...