Conversational IVR transforms traditional IVR systems. Instead of rigid menus, it engages in natural conversations leveraging technologies like natural language processing (NLP) and quality monitoring ...

Interactive voice response or IVR is an automated technology for business phone systems that assists callers through a pre-recorded menu of choices. It uses the caller’s input through the telephone ...

When it comes to boosting customer satisfaction through automation, few tools are more effective than an IVR system. At RingCentral, we’ve designed our IVR Builder to provide both ease-of-use and ...

No matter how many or how few channels a merchant utilizes, telephone contact serves as a lifeline for enabling customers to reach the brand, whether pre-, during, or post-sale. While essential to a ...