Imagine getting the full functionality of recommended ITIL v3 applications like configuration management, service desk, CMDB and so on without installing any software in your data center.

ServiceNow Japan合同会社(本社：東京都港区、執行役員社長：鈴木 正敏 以下、ServiceNow Japan)は、株式会社Looop(本社：東京都台東区、代表取締役社長：森田 卓巳、以下Looop)がServiceNowのIT Service Management(以下、ITSM)を採用し、ITガバナンスの刷新に本格 ...

DXが企業の競争力を左右する時代において、ITサービスマネジメント（ITSM）は単なる安定運用や効率化の枠を超え、変化に即応しながら価値を共創する役割を担うようになってきた。DXの推進には、新しい技術を柔軟に取り入れ、組織全体で適応する能力が ...

SolarWinds, the provider of simple, powerful, secure observability and IT management software, is debuting an innovative consultative offering designed to empower organizations to achieve successful ...

AI（人工知能）技術はITサービス管理（ITSM）を根本から変える可能性を秘めているが、それはあくまでも「可能性」に過ぎない。実際にどのような効果が得られるかは、導入するAI技術の種類や、解決すべきITSMの課題によって、企業ごとに異なる。 本連載は ...

SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the first ever 2024 Gartner® Magic Quadrant™ for AI Applications ...

Doing too much too fast, under-communicating, failing to focus on the business… as with so many IT initiatives these common mistakes can undermine ITSM effectiveness. Done right, IT service management ...

The report provides actual figures about the "Cloud Based ITSM Market" and the challenges within the industry. The market size can help businesses understand in better detail the overall growth and ...

Xurrent, the service and operations management platform purpose-built for modern enterprises and managed services providers, is announcing its acquisition of Zenduty—a leader in cutting-edge incident ...