With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing new.

As a guiding framework, Information Technology Infrastructure Library (ITIL) functions to help IT services keep pace with the organization’s needs and goals. As the spread of digital transformation ...

ITサービス運用の体系的ガイドラインであるITIL。これをどのようにして実際のシステム運用に適用するのかはITIL導入における課題のひとつである。NRIデータサービスの運用管理ソリューション「Senju Family」では、ソリューションのひとつとしてITILをベース ...

The Medical University of South Carolina was charged recently by its leadership and state leaders to expand its telehealth portfolio and rapidly develop new services. That goal was helped along by ...

These days everyone seems to be defined as a customer. Indeed, it`s the one thing that unites a bank account-holder, an online shopper and even an end-user of a corporate IT system. And the one thing ...

Analysts, consultants and IT managers are all clear that the next three to five years will see widespread use of the IT service management framework Itil across local government. Simon Mingay, ...

As IT becomes increasingly automated under the new data center architecture, more companies are embracing best-practices procedures outlined in formal IT frameworks. At stake are service quality, ...

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift ...

IT Infrastructure Library (ITIL) is an IT service management framework that helps businesses improve service processes — and it’s a valuable skill for your resume. The average salary for an IT ...