Today I am reviewing a well-known handbook that applies ITIL principles to system and network operations. ‘Visible Ops Handbook: Starting ITIL in 4 Practical Steps’ by Kevin Behr, Gene Kim and George ...

Deep in the heartland of America an experiment is under way. The Information Technology Infrastructure Library (ITIL), a set of best practices for IT service management, has begun to take root in the ...

ITIL program is much different in this case. The certification course does not train the candidates in a particular field. It is mainly a set of principles that has to be followed during the working ...

ITIL Training & Certification: Streamlining IT Services with Prompt Edify Effective IT service management (ITSM) is not an option in the ever changing digital economy of today Effective IT service ...

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

Add articles to your saved list and come back to them any time. Academics John Bentley and Mark Harris are bringing the rigours of IT governance to the halls of academia. The Victoria University ...

Preparing for the ITIL Foundation exam can feel overwhelming. You need to understand the core principles, processes, and functions of IT service management. But what if you could get hands-on ...

The latest revision of the IT Infrastructure Library (ITIL) is about to become official, but even its most vocal proponents can't agree on just how long it will be before the latest version of the ...